Privacy

The short version

Little Luna runs a simple website. We collect only what you send us through a form, plus basic, anonymous visit analytics if enabled. We don't sell your information. Online ordering and payment happen on Toast, not here.

What we collect

Contact & catering forms. When you use a form on our Contact or Catering pages, we receive what you type — typically your name, email, phone (if provided), and your message. These are emailed to the relevant Little Luna or Cafe Luna team and saved in our website's private inbox so nothing is lost.

Order-issue form. If you report a problem with an order, you can optionally give the last four digits of your card to help us locate a refund. Please never send your full card number or security code — we don't need them and don't want them.

Newsletter. If you subscribe, we store your email address to send occasional promotions and updates. You can ask us to remove it at any time.

Analytics. If Google Analytics is enabled, we see anonymous, aggregate visit data (pages viewed, general location, device type) to understand what's useful. This isn't tied to your name.

Heatmaps and session replay. We use Microsoft Clarity to see how pages are used — where people scroll, tap and get stuck. Recordings capture your interactions, not your identity. Everything you type into a form is masked and is not visible in a recording.

Cookies and identifiers. Our analytics tools may set cookies or similar identifiers to tell one visit from another. They are used for measurement only, not advertising.

Text messages (SMS)

Little Luna uses SMS text messages only for internal operational alerts to our own staff — for example, notifying a manager when a menu item goes out of stock. We do not send marketing or promotional text messages, and the public cannot sign up to receive texts from us.

Recipients are limited to Little Luna owners and staff, whose mobile numbers are entered by an administrator inside our private admin system after the staff member has agreed to receive these operational alerts. Staff can opt out at any time by replying STOP to any message, or by asking an administrator to remove their number; reply HELP for assistance. Message and data rates may apply, and message frequency varies with restaurant operations.

We never share or sell mobile numbers, and mobile opt-in data is never shared with third parties for their marketing. SMS is delivered through our messaging provider (Twilio) solely to transmit these alerts on our behalf.

Ordering and payments

All online ordering and payment is handled by Toast on their own ordering pages. We never see or store your full payment details. Toast's own privacy terms apply when you order.

How we use it

To reply to you, fulfill catering requests, resolve order issues, send updates you asked for, and improve the site. We don't sell or rent your information.

How long we keep it

Form messages stay in our private inbox until we no longer need them to help you. Messages our spam filters refuse are kept for a short time — 30 days by default — only so a genuine message caught by mistake can be found and answered, and are deleted automatically after that. You can ask us to delete anything you've sent at any time.

Sharing

Form messages may be shared between the Little Luna and Cafe Luna teams (for example, catering requests handled by the Cafe Luna Catering team). We use standard third-party services to run the site and send email; they process data on our behalf.

Your choices

You can ask us to access or delete the information you've sent, or unsubscribe from emails, by contacting us at contact@littlelunacafe.com or (617) 286-4830.

Contact

Little Luna
75 Binney Street — Cambridge, MA
contact@littlelunacafe.com

This notice is provided for transparency and may be updated as the site changes. It isn't legal advice.